Terms & Conditions
The Website, Lolly & Ted and the customer
These terms and conditions apply to the use of this website at www.lollyandted.co.uk (the “Website”). By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
Using this Website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms then we advise you to not use this Website.
The www.lollyandted.co.uk Website is operated by Lolly & Ted, Tedquarters, 24 Blackbridge Court, Thrapston, Northamptonshire, United Kingdom, NN14 4FG.
Any reference in these terms and conditions to “we” or “us” refers to Lolly & Ted.
Our contact details are:
Lolly & Ted
24 Blackbridge Court
Northants. NN14 4FG
General email: hello @lollyandted.co.uk
Telephone number: 07394 234466
You will be able to access all areas of this website without registering your details with us. However, if you wish to register with the company, there are certain areas of the website that allow you to do so.
We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the current terms and conditions because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, it is advised that you should not continue to use this Website.
Ordering from us
You are deemed to place an order with us by ordering via our online checkout process. We will send you an order acknowledgement by email, detailing the products you have ordered.
Our acceptance of an order takes place when we dispatch the order to the customer. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately unless we have notified you that we do not accept your order or you have cancelled your order for any reason.
We may refuse to accept an order:
(a) Where goods are not available
(b) Where we cannot obtain authorisation for your payment
(c) If there has been a pricing or product description error
(d) If you do not meet any eligibility criteria set out in our terms and conditions
(e) If the order is to be delivered to the USA. For orders to the USA, please contact us at hello @lollyandted.co.uk
(f) If your order for personalised products contains content, which is deemed inappropriate for an order, i.e. threatening, vulgar or abusive
(g) If we believe your order is for commercial or other non-domestic concerns.
Our prices do not include VAT. VAT is not charged on our products.
We do not charge separately for packing, but appropriate rates are charged for carriage to mainland UK and are set out in our delivery pricing structure shown in the store pages of this website.
Our prices are reviewed periodically.
We will deliver the products you have ordered to the address that you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items that have not been received. If you require us to send out your item to a different address after it has been returned then there may be a charge for posting it out again. We will notify you of any such charge.
You may specify a delivery address, which is different from your billing address, if, for example, you would like us to deliver the products directly to the recipient.
We deliver across the world. We use Royal Mail for international orders. These may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Our standard postage method is Royal Mail 1st class post, please bear in mind this is not a tracked service.
If the order is made with Next Day Delivery (mainland UK only) and placed before Midday then it will be processed and dispatched the same day. Delivery will occur on the next working day by Royal Mail. If you choose Standard Delivery then we aim to deliver all mainland UK standard orders within seven (7) working days. However, during busy periods we cannot guarantee standard delivery orders to arrive within the seven (7) working days. We would advise that if you require your order by a certain date to select the Next Day Delivery service if available for that product.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale.
Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise of extra postal charges.
If you do not receive products ordered by you within 7 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at [email protected] of the problem within 10 days of the date on which you ordered the products.
We reserve the right to wait up to 10 working days from the estimated date of delivery before looking to replace an undelivered item.
For most items, you have the legal right to cancel your order within seven (7) working days of receiving the goods. However, this does not apply to certain items, which we have made, personalised or customised specifically for you. It does not apply to any goods, which have been opened.
Order cancellations must be made in writing, quoting your order number, within seven (7) working days beginning the day after the day on which the item is delivered.
If you wish to cancel your order you can notify us by email to hello @lollyandted.co.uk or by telephone (07394 234466) before we have dispatched the goods to you, or where goods have already been dispatched to you, the goods must be returned to us in accordance with the ‘Returns and Exchange’ section below.
Please note: In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products, which have been misspelt.
We reserve the right to cancel your order at any time and issue a full refund. We reserve the right to cancel any order that we deem offensive, vulgar or threatening.
The provisions of this clause do not affect your statutory rights.
Returns and Exchange
If you are not completely satisfied with the goods, simply contact us at hello @lollyandted.co.uk or by telephone. If it is a fault at our end, you can return the product to us at any time within 14 days of receipt. We will issue a full refund or exchange as soon as possible after you cancel your order.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods, as we cannot be held responsible for items damaged or lost in the post.
Your rights to return the goods to us do not apply in the following circumstances:
- Any products that we have made, personalised or customised specifically for you
- Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
- If you have made a spelling mistake on your order and it has been sent for production.
If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item and your costs in returning it to us.
The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.
We regret that postage and packing costs for unwanted items cannot be refunded. A postage and packing charge of £1.50 per item will be levied on unwanted items and deducted from any refund given.
We pride ourselves on our personal customer service and how we handle the return and exchange of products.
This returns policy does not affect your statutory rights.
Our address for returns is:
Lolly & Ted
24 Blackbridge Court
In the unlikely event that the item you received is not what you originally ordered, please contact us at hello @lollyandted.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on the next steps. We will rectify immediately and make sure the correct product arrives within 72 hours of you getting in contact.
If the item you received is faulty, please contact us at hello @lollyandted.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. If the item is faulty, please return it to us within 30 days of receipt. Refunds cannot be given if the fault is as a result of misuse.
The colour of the product you receive may not exactly match the colour as displayed by our website on your internet-connected device. Please be aware that if the colour is important to you, your order is placed at your own risk.
While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.
Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Visitor Material and Conduct
You are prohibited from posting or transmitting to or from this website any material:
- that is threatening, defamatory, obscene, indecent, seditious, offensive, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience
- for which you have not obtained all necessary licences and/or approvals
- which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world.
You may not misuse the website, including, without limitation, by hacking.
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the clauses of above.
To register with Lolly & Ted, simply visit www.lollyandted.co.uk and fill in your details.
Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.
Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.
The material on this website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.
We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our directors, employees or shareholders of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this Website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our directors, employees and shareholders, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
Advertising and Sponsorship
Part of the website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the website complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.
Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts.
We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom and Eire. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom and Eire, you do so at your own risk and you are responsible for compliance with local laws.
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions, which shall continue to have full force and effect.
Only the parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms any rights under the Contracts (Rights of Third Parties) Act 1999.